At the time of your appointment simply click on the link you received and a screen with a button that says ‘Join Video Session’ will pop up. Once you ‘Join Video Session’ you will be in session with your counselor! It’s really as simple as that!
Is Telehealth Confidential?
Yes! Telehealth is absolutely confidential! We use the same HIPAA compliant platform that we do for our intake forms and scheduling (Simple Practice) and it is secure, confidential and 100% HIPAA compliant. And, just like your in-person sessions are taken very seriously by our counselors, please know that your online sessions will be as well. Our counselors guarantee that when they meet with you for a session they will be the only one in the room, will have no other distractions around them, and will continue to keep your information just between the two of you.
Of course, there are standard exceptions to confidentiality, just as there are for any in-person counseling sessions: if minors are involved, if you are a risk of harm to yourself or others, if there is abuse of vulnerable populations or if we are issued a subpoena. You will also find these on our Informed Consent document, and feel free to inquire for more details.
Ways You Can Improve Your Telehealth Experience
Test your internet connection, your camera or webcam, and your sound quality to ensure that you can see and hear us and yourself.
- Find a quiet nook in your home (or car, we won’t judge!) to make sure that you are as free from distractions as you can be.
- Grab a cup of coffee or your favorite beverage, cozy up in your favorite chair and settle in!
What Do I Need to Access Telehealth Sessions?
All you need to be able to access Telehealth sessions is a computer, laptop, tablet or even your phone and an internet connection. Some individuals choose to use a microphone to enhance voice sound, or headphones to help with reducing background noise and ‘squeals’ that sometimes occur with being online, and headphones have the added benefit of providing more confidentiality if others may be near. However, neither a microphone or headphones are requirements for having a good experience with Telehealth.